【公告】收购OOIL有关问答
▋1. 是否以一个品牌经营，还是两家公司独立运营？ 管理模式是统一管理还是分开管理？ ▋交易完成后，中远海控将同时控股管理中远海运集运和东方海外两家班轮公司。两家班轮公司保持原有的运营模式和管理渠道不变。 “中远海运集运”和“东方海外”两个品牌将继续独立运营，协同发展。两家公司面对客户的销售和客户服务体系维持不变，确保客户服务的延续性；成本控制等后台职能将逐步优化，提高运营效率和服务水平。 ▋2. OOCL现有航线是否会继续存在？挂港、班期、舱位是否会有变化？ ▋两家公司所在的海洋联盟及两家公司的航线产品已于此前对外发布，挂港、班期、舱位等，并不因本次交易而发生变化。两家公司将根据市场情况和客户需求，不断完善各自的航线网络和服务产品。 ▋3. OOCL的航线是否会扩大到所有中远海运集运涉及的航线？ ▋OOCL会根据客户的需求，考虑与中远海运集运加深合作，为客户提供更广泛的选择。如果您有具体需求，请与您的销售代表联系。 ▋4. 未来两家公司运价（包括海运费、中转费、Local Charge等）独立，还是统一？未来的报价体系是怎样的？ ▋在双品牌战略下，两家公司独立运营，在市场策略上独立运作。两家公司在日常充分沟通交流的基础上，将结合自身商业战略和各自服务产品特点，独立进行最终的定价决策，并维持各自的报价和运价审批体系。 ▋5. 舱位如何进行分配，统一分配还是各自分配？ ▋未来的舱位操作模式仍按两家公司原有渠道和流程执行，不会出现变化。两家公司将各自负责所经营航线的舱位分配工作，并通过建立舱位互换机制，提升可用舱位，为客户提供更好的舱位保障。 ▋6. 原来签订的合约是否会发生变化，是否可以沿用，未来签约方式有否变化？ ▋两家公司将继续履行现有承诺与合同，已签订的合约将继续沿用，并确保客户服务的延续性。未来两家公司以各自的产品与服务、各自的销售渠道、各自的销售政策，由各自的销售团队面向客户，开展推广和销售工作，各自与客户签署合约。 ▋7. 操作流程、模式和有关政策是否会发生变化？服务标准是否会统一？ ▋两家公司的现有操作流程、模式、服务标准和相关政策，不因本次交易而发生变化。为提升运作效率和客户体验，降低运营成本，两家公司将持续优化操作流程，不断提高客户服务水平。 ▋8. 销售和客服团队会合并吗？订舱、服务窗口是否发生变化？ ▋两家班轮公司所有面对客户的工作团队都不会发生变化，客户与两家班轮公司原有的联系人员、联系方式保持不变，销售、订舱及客户服务的渠道和方式不变。 ▋9. OOCL的提单是否会保留？两家公司的提单样式、条款、签单地点是否有变化？ ▋在双品牌战略下，两家公司独立运营，OOCL继续签发OOCL的提单；两家公司的提单样式、条款、签单地点等均不发生变化。 ▋10. 箱子外观是否会统一？场地/集装箱资源是否实现共享混用？双方的特色服务是否会相互借鉴？ ▋两家公司将继续保有各自的箱队，外观不会做改变，并通过集中采购、集装箱互用等措施，方便客户提箱、用箱。两家公司的箱队资源将更为丰富，能更好地保障客户用箱，双方的特色服务将会互相借鉴。 ▋11. 两家公司财务是独立核算吗？账期是否会统一？ ▋两家公司财务将保持独立核算，采取各自独立的信用期政策。 ▋12. 是否涉及信息系统切换？电商服务是否会发生变化？ ▋本次交易完成后，由于采取双品牌运作模式，因此并不涉及信息系统的切换或合并，两家公司继续使用各自的信息系统。订舱系统、EDI平台、网上订舱网址、电商服务等也不发生变化。随着数字化技术发展，我们将不断优化信息系统，提升客户服务能力。 ▋13. 船代都会用中远海运集运下属的船代公司吗？ ▋OOCL暂不考虑更换船代，未来如有变化，将第一时间通知各方。
Q&A Regarding Acquisition of OOIL ▋1. Are we going to operate under one brand or separately as two companies? Are the two companies going to be managed under unified mode or independently? ▋Upon closing of the transaction, COSCO SHIPPING Holdings will hold the two liner companies simultaneously. The two liner companies will maintain existing operational models and management channels. COSCO SHIPPING Lines and OOCL will continue operating independently under the dual-brand strategy and seeking for synergy. The sales and customer service systems will remain unchanged to ensure service consistency. Meanwhile, back office functions such as cost control will be optimized step by step to improve operational efficiency and level of services. ▋2. Will the existing trades lanes of OOCL continue to exist? Will there be any changes to the ports of calling, schedules and slots arrangement? ▋The service products of Ocean Alliance and the both liners have already been released before, and no changes will occur to the ports of calling, schedules and slots arrangement due to the transaction. The two liner companies will continue to improve their respective networks and service products based on market conditions and customer requirements. ▋3. Will OOCL’s services be extended to all COSCO SHIPPING Lines’ existing services? ▋In accordance with customer needs, OOCL will consider deepening the cooperation with COSCO SHIPPING Lines to provide a wider variety of choices for customers. If you have any specific needs, please contact your sales representative. ▋4. Will the two companies have unified or separate tariff (e.g. ocean freight, arbitrary, local charges, etc.)? What will be the future quotation system? ▋Under the dual-brand strategy, the two companies will operate independently with independent marketing strategy/policy. Based on adequate daily communications, both liners will make their own decisions on freight rates independently based on their own business strategy/policy and characteristics of their respective service products, and maintain their own pricing and approval systems respectively. ▋5. Will slots be allocated centrally or separately in the future? ▋The slot allocation model will remain unchanged in the future, implementing existing channels and processes. Both companies will be responsible for their own slot allocation, and will increase utilization through interchange mechanism to provide better slot guarantee to customers. ▋6. Will there be any changes to contracts already signed? Can they be used? Will there be any changes to the method of future contract signing? ▋Both liners will continue to honor all ongoing promises and contracts. All signed contracts will remain in force to ensure the continuity of customer service. In the future, the two companies will face their customers with their own teams to carry out promotion and sales work with their respective products and services, sales channels and sales policies, and sign contracts with customers respectively. ▋7. Will there be any changes to operation procedures, modes and relevant policies? Will service standards be unified? ▋This transaction will not change existing operation procedures, modes, service standards and relevant policies of either liner company. In order to improve operational efficiency and customer experience, and to lower operating costs, both liners will continue to optimize operation procedures for customer service enhancement. ▋8. Will sales and customer service teams from both liners be merged? Will there be any changes to booking and service windows? ▋All frontline customer-facing work teams of the two companies will remain unchanged. The existing contact personnel and contact information for the customers of the two companies will remain unchanged. The sales, booking and customer service channels will remain unchanged. ▋9. Will OOCL’s bill of lading (B/L) be retained? Will there be any changes in layout, terms and issuing place of B/L? ▋Under the dual-brand strategy, the two companies will operate independently. OOCL will continue to issue B/Ls independently. The layout, terms and issuing place of B/L of the two companies will remain unchanged. ▋10. Will the appearance of containers be unified? Will the yard /container resources be available for sharing? Will the two liners learn from each other regarding featured services? ▋The two companies will continue to use their own container fleets with no changes to the appearance.
